Genesys Cloud CX

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Assign division specific secondary status codes for agents 

11-03-2023 00:35

In this video, Guru discusses new feature, "Assign division specific secondary status codes for agents"

Administrators and contact center supervisors can now assign secondary status codes to agents to restrict agent ability to view these codes within divisions. This feature enables supervisors to ensure that agents can only access status codes relevant to their assigned divisions. For more information, see Navigate the real-time adherence viewConfigure activity codes, and View adherence information in the schedule editor. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud EX. 

Presenter: @Guru Prasadh Jeevan Rao

Release notes:

#TAMStudios #FeatureReview #WFM


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03-15-2024 10:57

We do have required subscription to have this feature, however when we want to chose division under organizational setup under secondary status it only shows "All" or "Production". Is there anything additional that needs to be set up? Please advise

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