Genesys Cloud - Main

In this video, Guru discusses the new feature "Auto answer for digital interactions on queues"

Administrators can now configure queue settings to automatically answer digital interactions. Currently, administrators can configure agent settings to automatically answer voice interactions; however, a future release will include the ability to configure agent settings to automatically answer digital interactions. For more information, see Auto answer incoming interactions, Create and configure queues. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital. 

Release notes: https://help.mypurecloud.com/releasenote/june-21-2023/

Presenter: @Guru Prasadh Jeevan Rao 

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