Genesys Cloud - Main

In this video @Joseph Ian Romero talks about the new addition to automate chat notifications within Architect workflows

Flow authors can now use the Send Notification action in Architect workflows to send automated chat notifications to user groups. This feature enables flow authors and administrators to set up official chat groups in Genesys Cloud to receive notifications when key milestones are reached in workflows.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-6-2026

#TAMStudios #ChatFeatures #Architect #FeatureReview

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