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Automatic Handling of Inactive Messaging Interactions

11-17-2025 10:14

Mikael Cohen

#DigitalChannels

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2501023 Inactivity Handling introduction.pdf 653 KB 1 version
Uploaded - 11-17-2025

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Ahmad Sameh

14 days ago

For the Mobile Chat channel (using the Mobile Chat SDK – Messenger Edition, not the headless version), it’s not listed among the available channel options. Should I select Web Messaging or Open Messaging instead—will either of those work correctly with the Mobile Chat SDK (Messenger Edition)?

@Mikael Cohen

Genesys Cloud - Main

Automatic Handling of Inactive Messaging Interactions

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