Genesys Cloud - Main

In this video @Takakiyo Ikari discusses a new feature "Automatically pause co-browse session for specific pages"

Administrators can now configure co-browse sessions to automatically pause when customers navigate to specific pages. This feature enhances privacy controls, ensuring that agents do not view sensitive information during co-browse sessions. Instead, agents are now informed when a co-browse session is paused due to a customer navigating to a sensitive page, to ensure that they know the session is still active. Administrators can define up to 50 URL strings where the co-browse session pauses if these strings are detected in the URL.

Release notes: https://help.mypurecloud.com/releasenote/november-18-2024/

#TAMStudios #FeatureReview #Co-browse