Genesys Cloud - Main

In this video @Krishneel Mani talks about the ability to automatically save wrap-up codes for improved call handling. 

Supervisors can now ensure that Genesys Cloud automatically saves selected wrap-up codes for interactions, even if agents do not click save or done before their after-call work (ACW) period ends. This enhancement guarantees that wrap-up codes are preserved when the ACW period expires, which provides an easier workflow for agents. Eliminating the need for agents to manually save their selections ensures an accurate reflection of call outcomes and allows supervisors to better understand and evaluate performance.

Read more:

• Complete after contact work (ACW)

Release Notes: https://help.mypurecloud.com/releasenote/june-17-2024/

#TAMStudios #FeatureReview #ACW 

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