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Back to Basics 01: Deciphering the WEM Code (March 2023)

06-16-2021 17:45

Marcela Areiza

#QualityManagement
#WorkforceManagement

#Forecasting
#Interaction/ScreenRecording
#Learning/Coaching
#Monitoring/Adherence
#Scheduling
#SpeechandTextAnalytics
#TempoMobile

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Gustavo Peraza

07-01-2021 19:55

Super...great info!!!

Faadia Rahaman Estes

06-23-2021 13:19

This is super helpful! Thank you for sharing this @Marcela Areiza!

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Workforce Engagement Management

Back to Basics 01: Deciphering the WEM Code (March 2023)

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