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Back to Basics: Forecasting 101

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02-04-2022 09:39

Marcela Areiza

Hey, Community members!

No doubt you've seen our latest installment of Let Me Pick Your Brain on the ever-exciting topic of Forecasting! Here are some extra resources to help you get started getting the most out of your Genesys Cloud CX's forecasting tool. Learn what forecasting is, what forecasting models are and what you need to keep in mind to make sure your forecasting is a success!

Additional resources

Forecasting Center	Other Resources
Resource Center \| About Workforce Management Resource Center \| Work with forecasts Resource Center \| Navigate the forecast Resource Center \| Add a forecast	Community \| Introduction to Resource Management Genesys Beyond \| Genesys Cloud Workforce Management

#Forecasting
#WorkforceManagement

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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