Genesys Cloud - Main

In this video @John Sunder talks about the new Bring your own technology (BYOT) ASR engines in Architect bot flows feature

Administrators can now integrate third-party automatic speech recognition (ASR) engines into Architect bot flows with the new Bot Transcription Connector. After administrators configure the connector, bot authors can select a customer-provided ASR engine as the default transcription engine for a bot flow or for individual Ask for Slot actions. These options help improve speech recognition for specific languages, accents, and domains, while maintaining a single bot flow design.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-9-2026

#TAMStudios #Architech #BOTflow #ASR #BYOT #FeatureReview

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