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In this video, Guru discusses new feature "Built-in Genesys Cloud WebRTC diagnostics application improvements"

Genesys Cloud added a new built-in, streamlined version of the WebRTC diagnostics application in the Phone Settings panel that exists along with the standalone version in Genesys Cloud applications. The built-in WebRTC diagnostics application establishes a real call connection to Genesys servers in an organization’s media region and checks the applicable call and network statistics. The application displays a statistics summary, estimated call quality, and Mean Opinion Score (MOS). For more information, see Run the built-in Genesys Cloud WebRTC Diagnostics app. This feature requires one of the following subscriptions: Communicate, Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.

Release notes:https://help.mypurecloud.com/releasenote/march-29-2023/

Presenter: @Guru Prasadh Jeevan Rao 

#TAMStudios #FeatureReview #Telephony