Genesys Cloud - Main

In this video @Krishneel Mani talks about bulk workitem termination.

Administrators, supervisors, and agents with appropriate permissions can now close multiple workitems simultaneously in the List view. This feature helps improve efficiency by allowing bulk actions instead of managing workitems individually. Existing prerequisites for closing individual workitems still apply to bulk operations.

Read more:

• Work with List View
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/december-16-2024/

#TAMStudios #FeatureReview #WorkAutomation #WorkItems

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