Genesys Cloud - Main

In this video, @Hiroyuki Sato discusses a new feature "Call forwarding enhancements with group search functionality"

Genesys Cloud users can now use group search functionality in the Forward Calls UI to search for and select specific groups when they forward calls. Search results display groups along with their associated phone numbers. When a user selects a group, the system automatically maps it to the correct phone numbers on the backend. This feature helps direct calls to the right audience quickly and efficiently.

Release notes: https://help.mypurecloud.com/releasenote/july-7-2025/

#TAMStudios #FeatureReview #Groups