In this video @Rebecca Harper talks about improvements to Analytics for Callbacks by introduction of Callback outcomes metrics. 

Contact center managers and supervisors can now view two new callback metrics in the Interactions view, Callback – Time to First Dial and Callback – Time to First Connect. The new metrics measure how long the customer waits after they request a callback until the system dials the number and connects the customer to an agent. Managers and supervisors can use this information to gain more insight into callback outcomes. For more information, see Interactions view and tFirstDial and tFirstConnect in Metrics in the Developer Center. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/293431/

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