Genesys Cloud CX

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Cards and carousels for digital bot conversations 

10-24-2023 19:54

In this video, @Guru Prasadh Jeevan Rao discusses new feature "Cards and carousels for digital bot conversations"

Flow authors can now use cards in digital bot flows to provide products and service descriptions during a conversation by introducing images, titles, body text, and optional referrals to external websites. Also, flow authors can now use carousels in digital bot flows to offer a sophisticated selection of options by applying the cards feature to present a title, images, and a list of buttons. These features improve the customer journey by providing an enhanced and engaging self-service experience. For more information, see Work with quick replies, cards, and carousels in digital bot flows. This feature requires one of the following subscriptions: Genesys Cloud User 2, Genesys Cloud User 3, or Genesys Cloud Digital Upgrade.

Release notes:

#TAMStudios #FeatureReview #AI #DigitalBots

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