In this video Tamme presents about the feature "Cards and carousels in the CX digital agent workspace"

Agents can now view cards and carousels in the CX digital agent workspace. Cards provide a more sophisticated description of products and services by introducing images, titles, body texts, and optional referrals to external websites. Carousels present a curated set of card options that customers can scroll through and select. Cards and carousels enable customers to understand available options and make selections, which enhance the customer’s automated experience and resolve problems. For more information, see Work with cards in bot conversations and Work with carousels in bot conversations. This feature requires one of the following subscriptions: Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital.

Release Notes:

https://help.mypurecloud.com/releasenote/february-8-2023/

#TAMStudios #FeatureReview #AI 

Presenter @Tamme Albert Ondevilla 

#DigitalChannels
#Omni-ChannelDesktop/UserInterface