Genesys Cloud - Main

In this release, @Krishneel Mani discusses a new feature "Centralized case management view for supervisors and case managers"

Supervisors and case managers can now use a centralized view to browse, search, and manage active and closed cases. This feature helps users monitor case workload, identify cases that require attention, and perform actions such as viewing details, updating, and terminating individual cases.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/august-17-2026/

#TAMStudios #FeatureReviews #WorkAutomation #CaseManagement