Genesys Cloud - Main

In this video, Chris discusses a new feature "Change agent schedulable status from the Agents view"

Supervisors can now view and change the agent schedulable status directly from the Agents view. Previously, supervisors could only make this change by configuring agent permissions. For more information, see Workforce management permissions overview, Work with agents in a management unit, and Navigate the schedule editor. This feature requires one of the following licenses: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud EX.

Release notes: https://help.mypurecloud.com/releasenote/january-10-2024/

Presenter: @Christopher Visick

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