Genesys Cloud - Main

In this video, @Seok Soo Ko discusses a new feature "Character counter in canned responses editor"

Administrators can now view the character count in the canned responses editor within the Admin UI. This feature displays a character count as an administrator creates or modifies a response, enhancing the overall user experience. Displaying the character count enhances administrative efficiency by minimizing save-related errors and reducing dependence on external text editors.

Release notes: https://help.mypurecloud.com/releasenote/may-26-2025/

#TAMStudios #FeatureReview