Workforce Engagement Management

Quality administrators, evaluators, or supervisors can now add an interaction to an existing coaching appointment for anyone involved in the interaction. This ability eliminates the need to create multiple coaching appointments if additional interactions need to be added after the initial appointment is made.

• Multifunction Schedule Coaching button – Create new coaching sessions or add interactions to existing sessions.
• Add multiple interactions without having to edit a Coaching session – Get the information from multiple interactions without having to copy and paste IDs.