In this new Genesys video series, we highlight some engaging personalities in the Genesys community. First up is Jacquie Turner, a community member who implemented a unique training program for her agents moving from PureCloud to Genesys Cloud. She also sang at Carnegie Hall and is just an all-around fun person! If you'd like to catch up with her, she's usually hanging around in the Workforce Engagement Management community (WEM). We hope you enjoy meeting her as much as we did!