Genesys Cloud - Main

In this video, @Joseph Ian Romero discusses a new feature "Configurable audio alert duration for agents"

Administrators can now configure how long Genesys Cloud plays the sound that alerts agents to incoming voice and digital interactions in a queue. These settings apply to manual answer and are available per media type in the queue configuration. This update helps organizations align alert behavior with their workspace needs, either by keeping alerts brief to reduce noise or extending them to help agents notice new interactions. 

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/february-16-2026/

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