Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Configurable error handling for agentic virtual agents"

Agentic virtual agents (AVA) now support configurable error handling for tool execution failures. Users can define custom strategies such as retries, fallback paths, or recovery prompts to manage errors more effectively. This capability improves the reliability and predictability of conversations when integrations or APIs encounter issues.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/may-4-2026/

#TAMStudios #Agentic AI #FeatureReview