Genesys Cloud - Main

In this video, @Mark Bernardo discusses a new feature "Configurable time-to-live (TTL) for auto-generated recording URLs"

Administrators can now configure the time-to-live (TTL) duration of up to 60 minutes for auto-generated URLs of recording files. When a user retrieves a recording such as during playback in the Interaction Details view or through a batch download request, Genesys Cloud generates an accessible URL that is valid for the configured TTL time. This duration is set to 60 minutes by default; however, administrators previously could not adjust the setting. This feature enables administrators to adjust the TTL to a timeframe that better aligns their data security practices to the organization's specific requirements.

Release notes: https://help.mypurecloud.com/releasenote/october-28-2024/

#TAMStudios #FeatureReviews #recording