In this video, @Mark Bernardo discusses a new feature "Configurable voicemail forwarding for presence states"

Administrators can now choose to automatically forward Communicate calls directly to a user's voicemail based on specific primary presence statuses. These statuses include Offline, Busy, Away, Break, Meal, Meeting, Training, or On Queue. Also, secondary presence statuses inherit the voicemail forwarding settings of their associated primary presence statuses. This update provides administrators with the ability to customize the statuses that trigger automatic forwarding. This flexibility ensures that calls are managed according to individual and organizational preferences, to improve workflow efficiency and reduces interruptions during critical tasks. Previously, only the Busy presence status automatically directed calls to a user's voicemail. 

Release notes: https://help.mypurecloud.com/releasenote/august-19-2024/

#TAMStudios #FeatureReview #VoiceMail