Genesys Cloud - Main

In this video @Yu Tan talks about how to configure performance dashboard widgets with work team and reports-to filters.

Supervisors can now configure performance dashboard widgets with work team and reports-to filters to display user performance data. This feature helps supervisors monitor performance metrics for dynamic user lists, such as members of a specific work team or users reporting to a specific individual. 

These new filters allow supervisors to monitor team performance, optimize resource allocation, and quickly make data-driven decisions. When sharing dashboards, the selected filters are retained, ensuring consistent views across teams.

This enhancement simplifies the process of tracking agent performance and improves the usability of dashboard widgets.

Release Notes: https://help.mypurecloud.com/releasenote/february-3-2025

#TAMStudios #FeatureReview #PerformanceDashboards

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