Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about the new functionality whereby we can Configure virtual agents to generate answers from multiple sources

Knowledge authors can now configure knowledge bases to generate dynamic, intelligent answers from more than one relevant resource. Previously, virtual agents only generated an answer from the top-ranking article. This feature enables virtual agents to provide more accurate and relevant responses and also alleviates the process of content creation by leveraging Genesys Cloud agentic artificial intelligence capabilities.

Release Notes: https://help.mypurecloud.com/releasenote/october-20-2025

#TAMStudios #VirtualAgent #FeatureReview 

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