In this video @Fegy Simon discusses a new feature "Content based search for knowledge articles"

Knowledge authors can now enable article content search to ensure that the knowledge search service looks for relevant results within the body of the knowledge article, in addition to titles and phrases. For existing knowledge bases, knowledge authors must export and then import the knowledge base and enable content search during the import process. This feature benefits organizations that use longer articles or third-party articles from a knowledge connector and improves search accuracy.

Release notes: https://help.mypurecloud.com/releasenote/october-28-2024/

#TAMStudios #FeatureReview #AI #Knowledge