In this video, Guru & Becky discusses the new feature "Conversation summarization with Genesys Agent Assist for Voice"

Genesys Agent Assist now offers conversation summarization for voice interactions. The summarization process automatically generates summaries of conversations between agents and customers. Previously, conversation summarization was limited to digital channels.

Important note:

**For those interested in an Agent Assist Trial, please reach out to your Customer Success Manager at Genesys**

Release notes: https://help.mypurecloud.com/releasenote/march-25-2024/

Presenter: @Rebecca Harper @Guru Prasadh Jeevan Rao

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