Genesys Cloud - Main

In this video, Guru discusses a new feature - "Copy and share interaction transcripts"

Administrators can now copy entire interaction transcripts and share them with team members, colleagues, and clients. For more information, see Work with a voice transcript, and Work with a digital transcript. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Presenter: @Guru Prasadh Jeevan Rao

Release notes: https://help.mypurecloud.com/releasenote/august-02-2023/

#TAMStudios #FeatureReview