Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "AI Guides model enhancements"

Genesys updated the AI Guides feature to introduce a structured approach to building guides and virtual agents, helping improve reliability and consistency while reducing the risk of inaccurate responses. Guides can now include more variables and data actions, giving business teams greater flexibility in designing automated workflows. A new built-in syntax checker validates guide structure and logic before publication, helping authors identify and correct errors early. These enhancements allow guide authors to break complex processes into smaller, task-focused steps that work together as a cohesive system..

Release notes: https://help.mypurecloud.com/releasenote/november-10-2025/

#TAMStudios #FeatureReview #AI

#ConversationalAI(Bots,VirtualAgent,etc.)
#CommunityVideos(TAM,QA,etc.)