In this video @Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations
Administrators can now create custom prompts in advanced summary configurations within Agent Copilot. This feature allows administrators to define up to 3000 characters of custom text to guide how Agent Copilot summarizes interactions between agents and customers. By tailoring prompts to business needs, administrators can help improve the clarity, structure, and relevance of automated summaries. Custom prompts can be tested against sample or pasted transcripts before publishing to confirm that the generated summaries align with organizational requirements.
Note: This feature is available on a limited basis.
Release Notes: https://help.mypurecloud.com/releasenote/november-17-2025
#TAMStudios #Summaries #Agent #AI #FeatureReview
Please post any questions or comments below, or email us at TAMStudios@Genesys.com
Great overview 👏
Custom prompts for advanced summaries are a huge step forward for making Agent Copilot outputs clearer, more consistent, and aligned with real business needs. The ability to test prompts before publishing is especially valuable.
Thanks for sharing such a clear and practical breakdown 🚀
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