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Customer Journeys tab in the Interactions View 

05-15-2023 03:30

In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View.

Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history. Access to this tab requires the External Contacts > Session > View permission. This feature already exists for Predictive Engagement customers and is now enriched with conversation data. The new tab provides supervisors with a view of all the stitched channel conversations enabled by Single Customer View. For more information, see View an interaction’s customer journeyView an interaction’s Predictive Engagement journey dataView an interaction’s details, and About single customer view

#TAMStudios #CustomerJourney #PerformanceViews #FeatureReview 

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