Genesys Cloud - Main

In this video @Santosh Bhandari talks about CX Cloud from Genesys and Salesforce language support. 

The CX Cloud from Genesys and Salesforce now supports localization to the Salesforce system language. This feature helps agents view Genesys components in their local language, improving usability and enhancing the customer experience in multilingual regions. This update prioritizes support for languages read from left-to-right, ensuring that CX Cloud components are accessible and readable in various localized formats as needed by global teams.

Read more:

• Language support in CX Cloud

Release Notes: https://help.mypurecloud.com/releasenote/december-9-2024/ 

#TAMStudios #FeatureReview #CXCloud #Language

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