Genesys Cloud - Main

In this video, @Brian Feeney discusses a new feature "Date range and complete transfer type support for Journey Flows in Architect"

Administrators can now view the specific date range that the Journey Flows visualization covers in Architect. Also, all transfer types are now included in the visualization, providing analysts with a more comprehensive view of customer journey paths within their Architect flows. This update helps analysts better understand customer behavior by offering a complete view of the flow, including all relevant transfer types. The inclusion of a date range also provides crucial context, allowing for more accurate interpretation of journey data. This enhancement helps analysts gain deeper insights into customer interactions and flow paths, improving the ability to optimize journey design and customer experience.

Release notes: https://help.mypurecloud.com/releasenote/march-10-2025/

#TAMStudios #FeatureReview #JourneyManagement