PureCloud

Deep Dive - PureCloud NON-ACD Call to be rerouted skill-based to another agent 

06-10-2019 11:46

Welcome to our First Deep Dive!

Sometimes George gets a little overzealous in his explanations/walkthroughs and can't be used in our episode. Some of these outtakes will be available as Deep Dives, for viewers who want more information on particular topics. 

Enjoy this exploration of Non-ACD Calls.

Cheers,
#PureCloudQAEpisode

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