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Welcome to our First Deep Dive! Sometimes George gets a little overzealous in his explanations/walkthroughs and can't be used in our episode. Some of these outtakes will be available as Deep Dives, for viewers who want more information on particular topics. Enjoy this exploration of Non-ACD Calls.Cheers,#PureCloudQAEpisode
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.