Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Default answers for evaluation forms"

Administrators can now configure evaluation forms so that questions start with either the lowest scoring option or a specific default answer. Setting the lowest scoring option by default helps evaluators begin from a conservative baseline, which reduces inflated scoring and improves consistency across large-scale evaluations. Setting a specific default answer for targeted questions helps reduce repetitive clicks and saves time where common responses are expected. These options give administrators more control over how evaluators begin form completion, helping to streamline workflows and support stricter QA standards.

Release notes: https://help.mypurecloud.com/releasenote/september-22-2025/

#TAMStudios #FeatureReview