Genesys Cloud - Main

In this video @Mark Bernardo talks about digital performance monitoring views.

Supervisors and managers can now use the new digital performance monitoring views to monitor agent and queue performance of digital interactions, such as email and messages. This feature enables supervisors to make quick agent and queue management decisions based on how these resources handle digital interactions.

Read more:

• About views and dashboards
• About Performance views overview
• Email Agent Performance Summary view

Release Notes: https://help.mypurecloud.com/releasenote/july-22-2024/

#TAMStudios #FeatureReview #DigitalChannels #Reporting/Analytics #PerformanceViews

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com