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In this video @Takakiyo Ikari talks about direct voicemail non-ACD call transfer for enhanced call management.
Genesys Cloud users can now transfer calls directly to another user's voicemail without first alerting the intended Genesys Cloud user. This feature streamlines the customer experience and enables administrative staff to manage calls more effectively based on their insights and understanding of user availability and priorities. For example, users in meetings or sessions may find even brief phone alerts to be disruptive.
Read more:
Release Notes: https://help.mypurecloud.com/releasenote/june-10-2024/
#TAMStudios #FeatureReview #VoiceMail #Non-acd
Please comment below or email us at TAMStudios@genesys.com
Hello Prasanna, Thanks for watching the TAM studio and for your question! As of now, they are both required permissions. Unfortunately I'm not aware of any plan or workaround, however if you have any reason to request such change, please consider raising a request at https://genesyscloud.ideas.aha.io/ideas
Feel free to contact us if you have any other questions!
Hi, This feature is not working with just User > Voicemail > Transfer enabled.
Per resource center article, we need to grant Telephony > Plugin > All permission which gives basic users to have full access to org telephony settings.
Any plans on making this feature work with just User > Voicemail > Transfer permission?
https://help.mypurecloud.com/faqs/can-i-transfer-a-non-acd-call-directly-to-a-users-voicemail/