Genesys Cloud - Main

In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report.

Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review interactions that were routed via the non-predictive routing mechanism due to timeout or an insufficient number of agents. Previously, this report displayed a collective number of interactions that were routed via non-predictive routing, including interactions that were routed using a non-predictive routing method to perform a comparison test or ongoing value monitoring test. For more information, see View predictive routing queue detail report. 

Releas Notes: https://help.mypurecloud.com/releasenote/may-3-2023/ 

#TAMStudios #AI #Predictive #DetailsReport #FeatureReview