Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao discusses a new feature "Division-aware permissions and APIs for external contacts"

Administrators can now view new division-aware external contacts permissions and developers can see the division ID field in select contacts APIs. This update precedes division-aware functionality by making available new permissions and APIs. Developers can also use the updated APIs to observe division IDs in response data. These updates help organizations plan for scenarios where access to external contacts can be segmented by division, such as separating customer data by brand, business unit, or other groupings.

Release notes: https://help.mypurecloud.com/releasenote/february-24-2025/

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