Genesys Cloud - Main

In this video @Mark Bernardo talks about division support for external contacts bulk import. 

Administrators can now assign divisions to contacts during a .csv bulk import in External Contacts. Previously, contacts imported via .csv were assigned to the Unassigned division by default. With this update, administrators can ensure that contacts are properly categorized from the start, aligning with security requirements and organizational needs. This enhancement improves contact management by allowing organizations to segment and control access to contacts based on their internal structures. It supports organizations managing contacts across multiple divisions, helping them maintain better control over their contact repository while streamlining data management. Additionally, External Organizations now support External IDs for duplicate detection, matching, and linking to external sources. Identified contacts matched during import are automatically promoted to curated contacts. Enrich APIs for bulk enrichment and merging of External Contacts and External Organizations are also now publicly available as part of this release.

Read more:

• Perform a bulk import of external contacts and organizations
• Prepare a source CSV file
• How do I assign division for existing external contacts?
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/april-14-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com

#TAMStudios #FeatureReview #Divisions #ExternalContacts #BulkImport