Genesys Cloud - Main

In this video, Guru discusses the new feature - "Drill down to dashboard performance views".

Supervisors can now drill down to performance views from the dashboard’s real time metric widgets. This feature enables supervisors to access detailed information about the performance of the queue, agent, wrap-up code, flow, and flow outcome. For more information, see Add and edit Performance Dashboards. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/june-14-2023/

Presenter: @Guru Prasadh Jeevan Rao 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

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