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In this video @Brian Feeney talks about the new Dynamic Outcome Targeting in Predictive Engagement Action Maps
Administrators can now use a new outcome threshold solution in Predictive Engagement action maps to improve the definition of the target audience associated with an outcome. By employing percentiles to adjust the target audience, this solution enables more accurate and reliable engagement volumes.
Release Notes: https://help.mypurecloud.com/releasenote/may-13-2024
#TAMStudios #PredictiveEngagement #FeatureReviews #ActionMaps
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