In this video @Santosh Bhandari shows us dynamic time zone settings in workspaces and views.

Genesys Cloud now enables users to set time zones at both workspace and view levels. This feature empowers users to create, save, and export identical reports for different time zones.

Read more:

• Agents Performance Summary view
• Queues Performance Summary view
• Flows Performance Summary view

Release notes: https://help.mypurecloud.com/releasenote/april-15-2024/

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#TAMStudios #FeatureReview #Performance #TimeZone

#Reporting/Analytics
#CommunityVideos(TAM,QA,etc.)