Genesys Cloud - Main

Hello. First post here. New to Genesys Cloud and currently working on our implementation and configuration of the platform, and loving the platform so far!

For some context - We host our internal knowledge base in Atlassian's Confluence. I have created a script/screen pop to embed our "Call Script" page/verbiage to guide the agent with their greeting with the caller. It works perfectly if the agent is already logged in to Confluence. However, if the agent is not currently logged into the knowledge base//Confluence, the embedded page (Confluence) advises the agent to log in to their account. If the "Log In" button is clicked, it completely navigates away from the Genesys Cloud Agent/Interaction and the call disconnects. 

Is there any way I can have the embedded page load the "log in" page within the existing embed instead of navigating away from Genesys? 

Still working to get my grips on much of the platform, so apologies ahead of time if there is something obvious I have missed in the script configuration - I didn't have much luck searching for a similar issue.

Thanks!

-Jon

#ArchitectureandDesign

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Jonathan Kenney
Systems Administrator
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