In this video @Rebecca Harper talks about the new functionality to enable and disable email threading

Administrators can now enable or disable email threading and define the length of time to thread email conversations after the most recent interaction, up to 30 days. Administrators can also enable subject-based threading to ensure that, when a participant modifies the subject line for inbound replies, Genesys Cloud creates a new interaction.

Release Notes: https://help.mypurecloud.com/releasenote/march-18-2024

#TAMStudios #Email #emailthreading #FeatureReview #FunctionalityDemo

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