In this video @Fegy Simon talks about how to enable and/ or disable evaluation and survey data in the Interactions and My Interactions views

Supervisors and managers can now use permissions to grant or deny agent evaluation and survey data access in the Interactions view and My Interactions view.

To view evaluations columns, agents must have the Analytics > interactionEvaluationDetails > View permission.

To view surveys columns, agents must have the Analytics > interactionSurveyDetails > View permission. For more information, see Interactions view and My Interactions view. 

This feature has no restriction by user or required user to access.

Release Notes: https://help.mypurecloud.com/releasenote/january-10-2024/

#TAMStudios #Reporting #Evaluations #FeatureReview #FunctionalityDemo

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