Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about enhanced AI-powered slots for virtual agents. 

Flow authors can now set minimum and maximum lengths for alphanumeric and numeric slot types, enabling bots to capture input with greater flexibility. AI-powered slots also now support special characters such as slashes and dashes, provide customizable continuation prompts, and improve slot value correction. These updates help make virtual agent conversations more natural and adaptable. Also, the test widget in Architect bot and digital bot flows now supports multi-turn conversations and partial slot collection, making it easier to test and refine AI-powered slot behavior.

Read more:

• Use AI Powered slot types in a bot flow
• Ask for Slot action

Release Notes: https://help.mypurecloud.com/releasenote/july-21-2025/

#TAMStudios #FeatureReview #VirtualAgent #AI