In this video @Guru Prasadh Jeevan Rao talks about the enhanced Architect voice and digital bot flow control for recognition failure and agent escalation. 

Flow authors can now configure Architect voice and bot flows to jump to a task after recognition failure and upon agent escalation. Flow authors can leverage actions such as Evaluate Schedule Group to assess the availability of a queue before the interaction transfers to an agent. This feature ensures a seamless user experience, enhances the effectiveness of automated interaction, and minimizes potential delays in agent handoff.

Read more:

• Jump to a reusable task in voice and digital bot flows
• Set default event handling behavior
• Set up user input for a bot flow

Release Notes: https://help.mypurecloud.com/releasenote/august-26-2024/

#TAMStudios #FeatureReview #Architect #Bots #DigitalBots