Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao discusses a new feature "Enhanced bulk import for external contacts"

Administrators can now use enhanced bulk import tools for external contacts in Genesys Cloud. This update includes several new features designed to simplify and improve data import processes:

• CSV import capacity - Upload CSV files up to 50MB in size, allowing for efficient import of up to 50,000 contacts at once, and with scalability options for larger datasets.
• Flexible matching criteria - Match contacts using external IDs, phone numbers, or email addresses, giving administrators greater accuracy and flexibility when merging or updating contact data.
• Contact enrichment options - Choose between full update, partial update, or no update when a match is found, providing more tailored control over how contact information is maintained.
• Reusable import profiles - Create and save import profiles to streamline future bulk imports with similar settings, saving time on repeat imports.
• Pre-import validation - Validate data prior to import to ensure data integrity and prevent errors before they occur.
• Detailed post-import logs - Access comprehensive logs after each import to assist with tracking and troubleshooting, helping ensure the success of each bulk data import.

The previous CSV import process remains available for 90 days, giving users time to transition to the new process. After this period, the updated import tool will become the standard method for all bulk contact imports. 

Release notes: https://help.mypurecloud.com/releasenote/november-18-2024/

#TAMStudios #FeatureReview #ExternalContacts